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What happens if the item I have lent is damaged or stolen?

PostedNovember 30, 2021
UpdatedFebruary 17, 2023
ByOnrotate

We have a very low damage rate across the Platform and ask that our Renters take care of items as if they were their own.

In the case of any small damage, Onrotate will ensure you are reimbursed quickly for the cost of repair if the Renter opted to take out the Damage Protection.

If the item is damaged beyond repair or not returned, we will reimburse you for the estimated market value of the item. Any costs to repair or reimburse your item will be claimed from the Renter. To help us resolve the issue quickly please do provide all the relevant information including proof of purchase, proof of tracked delivery and photos of the item.

Ready-to-wear size guide

 
UK
SA
US
AUS
IT
FR
DN
RU
GER
XXS XS S M L XL XXL XXXL 4XL 5XL 6XL 7XL
4 6 8 10 12 14 16 18 20 22 24 26
28 30 32 34 36 38 40 42 44 46 48 50
00 0 2-4 4-6 8 10 12 14 16 18 20 22
4 6 8 10 12 14 16 18 20 22 24 26
36 38 40 42 44 46 48 50 52 54 56 58
32 34 36 38 40 42 44 46 48 50 52 54
30 32 34 36 38 40 42 44 46 48 50 52
38 40 42 44 46 48 50 52 54 56 58 60
30 32 34 36 38 40 42 44 46 48 50 52