What happens if my item doesn’t fit?

PostedNovember 29, 2021

UpdatedFebruary 17, 2023

ByOnrotate

Our 100% Fit Guarantee takes this stress away.

If your item doesn’t fit, you will receive a full refund less the Return Fee. (This guarantee applies to clothing items only and not to the rental of shoes, bags and accessories).

To claim the Fit Guarantee, we only ask that you let us know within four (4) hours of accepting the delivery via hello@onrotate.com.

Once requested, you must return the item to the Lender within twenty-four (24) hours of advising us.

Onrotate will process any refund due once the item has been returned to and received by the Lender.

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XXS	XS	S	M	L	XL	XXL	XXXL	4XL	5XL	6XL	7XL
4	6	8	10	12	14	16	18	20	22	24	26
28	30	32	34	36	38	40	42	44	46	48	50
00	0	2-4	4-6	8	10	12	14	16	18	20	22
4	6	8	10	12	14	16	18	20	22	24	26
36	38	40	42	44	46	48	50	52	54	56	58
32	34	36	38	40	42	44	46	48	50	52	54
30	32	34	36	38	40	42	44	46	48	50	52
38	40	42	44	46	48	50	52	54	56	58	60
30	32	34	36	38	40	42	44	46	48	50	52

What happens if my item doesn’t fit?

Ready-to-wear size guide